At BlackMud, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us online. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information when you use our website:
Personal Information: This includes your name, email address, phone number, shipping and billing address, payment information (such as credit card details), and other information necessary for processing your order.
Account Information: If you create an account with us, we may collect additional information such as your username, password, and purchase history.
Payment Information: To process orders, we collect and securely store payment information, which may include credit/debit card details. Payment processing is handled through trusted third-party providers (e.g., PayPal, Stripe) who comply with industry standards for secure transactions.
Usage Data: We collect non-personally identifiable information such as your IP address, browser type, device information, and website usage patterns to help improve our website and services.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders: To complete transactions, ship products, and handle any returns or exchanges.
Provide customer support: To respond to inquiries, handle complaints, and offer assistance.
Send promotional emails and updates: If you’ve opted into our newsletter, we will use your email address to send you promotional offers, new product updates, and other information related to our business. You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly.
Improve our website and services: We analyze usage data to optimize website performance, navigation, and content, as well as to personalize your shopping experience.
Compliance with legal obligations: We may need to use and retain your information to comply with applicable laws, prevent fraud, or resolve disputes.
How We Protect Your Information
We take the security of your personal information seriously. Here’s how we protect it:
Encryption: All sensitive data, such as payment details, is encrypted using SSL (Secure Socket Layer) technology during transmission. This ensures that your personal and financial data is kept secure.
Third-Party Payment Processors: We use trusted third-party services (e.g., PayPal, Stripe) to process payments. These providers use industry-standard encryption protocols and comply with the Payment Card Industry Data Security Standard (PCI DSS).
Secure Storage: Personal and payment information is stored securely in compliance with applicable laws. We do not store sensitive card payment details on our servers.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following types of third parties for the purposes described below:
Service Providers: We may share your information with third-party companies that assist us in operating our business, such as shipping carriers (e.g., USPS, FedEx), payment processors, email marketing platforms, and analytics providers. These third parties are required to keep your information confidential and use it only to perform services on our behalf.
Legal Compliance: We may disclose your information when required by law or when we believe such action is necessary to comply with legal obligations, protect our rights, or defend against legal claims.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your shopping experience. A cookie is a small file placed on your device that allows us to recognize you and remember your preferences. Cookies help us:
Keep track of items in your shopping cart.
Personalize your browsing experience.
Analyze website traffic and performance.
You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
Your Rights and Choices
You have the right to:
Access your information: You can request a copy of the personal information we have collected about you.
Update or correct your information: If any of your personal information is incorrect or incomplete, you can update it by logging into your account or contacting us directly.
Delete your information: You may request that we delete your personal information, subject to legal obligations (e.g., order history or transaction records). Please note that some information may be retained for business or legal reasons.
Opt-out of marketing emails: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email or by contacting us.
If you wish to exercise any of these rights, please contact us at:
Email: blackmud98@gmail.com
Phone: +31 687792718
Your Rights and Choices
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of the policy. Please review this policy periodically to stay informed about how we are protecting your information.